Refund policy

Return Eligibility

To be eligible for a return, your item must be in the same condition that you received it and unused, aside from a small test spray. A receipt or proof of purchase is required.

Starting a Return

To start a return, you can log in to your account and access self-service returns here.

If you have trouble starting a return, please contact us at support@spectralpaints.biz.

Returns should be sent to:

Spectral Paints
111 N 10th Ave
Melrose Park, IL 60160

We can provide a return label upon request. The cost of return shipping will be deducted from your refund unless the return is due to our error.

Damages & Concerns

Please inspect your order upon delivery and contact us as soon as possible if an item is damaged, defective, or incorrect. We review each situation individually and will work with you to make it right.

Exchanges & Replacements

We want our customers to be satisfied with their order. Exchange and replacement requests are reviewed individually to determine the best resolution.

To request an exchange or replacement, please contact support@spectralpaints.biz.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card company may require additional time to process and post the refund.

If more than 15 business days have passed since we received your return and you have not received your refund, please contact us at support@spectralpaints.biz.